Just wanted to say well done for the prep work you did on x-med for ICD-10.
We are getting paid and the program is easier for the staff to use than the APMA coding resource that we also rely on.
The Foot, Ankle and Vein Clinics
Michael T. McCormick, DPM FACFAS
Dr. Sherris, Ophthalmologist
I'm writing to let you know how pleased I am with the new X-Med Users' Guide
and with the X-Med software in general. The Users' Guide is quite comprehensive,
yet my office staff is able to use and understand it. I was floored when you
told me you had written it yourself, and I feel that congratulations are in order.
We go back eight years to the time I was your first Xenix installation with
the old CTA program. I enjoyed working with you then, and I still enjoy discussing
the X-Med program with you. I am glad I followed my instincts and followed you
when you formed your own company. The X-Med program has been a joy. It does everything
we require; it's easy for the staff to handle; and support has been excellent.
It is particularly gratifying to have my suggestions listened to and in many
cases implemented in the program. I can only tell you thank you, and I look forward
to continuing our relationship in the future.
Dr. Umlas, Orthopedic
I wanted to let you know how highly I think of your medical office management
software. Having recently set up my office, we evaluated many of the available
systems on the market. My office staff is a mixture of very experienced medical
office personnel and complete novices. It was important to find software which
was efficient, complete and state-of-the-art, but at the same time could be mastered
by those without any prior office experience. After extensive searching, I was
becoming disappointed with what was available. Imagine my excitement when we
interviewed the X-Med system. It appeared that one system solved our dilemma.
After having used X-Med for the past 5 months, I can hardly contain my enthusiasm
for the product. My staff is effortlessly running the software without any system
crashes or need for an expert "rescue". My inexperienced staff admires
the simplicity of the product, while my very knowledgeable office manager is
amazed at how much better this software package performs compared with other
systems she has used in the past. Within very little time following installation,
my staff was running your system like pros. I am convinced, that we are able
to get by with fewer office staff because of the efficiency of X-med.
In addition to the performance of the software, the technical support has been
excellent, all of our questions have been answered in a timely fashion.
Congratulations Alex on such a fine medical software package. As word travels
about your system, I am sure that it will be a recognized leader in the field.
If I may be of any assistance, please let me know.
Dr. Katz, Ophthalmologist
I really began to appreciate how important support is when we changed
our billing person and had to face the backlog and not get behind with the current
billing. You not only took the time to teach the new bookkeeper there program,
but were incredibly patient and instructive in deciphering the previous billing
and getting it all done. We are on track with minimal disruption; it could have
been very disruptive to say the least, but then, of course you have always been
there for us.
The program works, it is straightforward, and even I understand it.
Dr. Levine, Podiatrist
Thank you for your help and guidance in converting our computer system to a multi-terminal,
multi-user program. The transition was easy and the technical support for my staff
seemed only a phone call away. We were very nervous about converting to electronic
transmission, but your help and advice made the process simple. We are happy to
be paper free and part of the new age of technology.
Since converting to Xenix, we have hired new employees and have found the orientation
to the system to be fairly uncomplicated. Our staff seem to rely on the computer
printouts for a large amount of their communications.
Mary, Dr. Levine'sOffice Manager
I would like to take this opportunity to thank you and your staff for the support
and guidance that you have given me these past few months while our office has
switched to the new system. I find the ease with which the transition was made
to be remarkable. The new system has made our work easier and has eliminated a
few problems that we had in the past. I find the multi-user, multi-terminal system
an asset and a time saver in billing and patient input. My whole staff is now relying
on the computer printouts for many various tasks.
I look forward to a long and profitable relationship with your company. Again,
thank you for your help and patience.
Dr. Jaffe, Ophthalmologist
Dear Mr. Chigos:
I wanted to write you to tell you how happy I've been with the X-Med software
and the support I've been getting from you. The software is well laid out and makes
our life easy in the office. We are especially pleased with the popup screen that
allows us to seamlessly navigate from one function to another without the usually
duplication of typing that comes with most office systems. It is obvious that X-Med
was produced by a seasoned design team that has much experience in writing medical
I was naturally nervous about converting my computer system to X-Med. I had seen
my colleagues suffer through the process with other computer vendors. But you took
my data at closing time on a Friday and had me up and running on my new X-Med system
on Monday without missing a beat. That was no small feat considering some of my
data dates back to 1983! I can't say enough about the training and personal service
we've gotten since installation. All our needs have been addressed promptly and
I am also very happy with how cost effective the system has been. With
the use of the diskless workstations, the cost of each workstation has been quite
low, and we expect great reliability with the use of only one hard disk drive
in the entire network.
Thanks again for a job well done
Dr. Werner, Cardiologist/Internal Medicine
I would just like to say that I have been thoroughly satisfied with the new [X-Med]
computer system that you installed in my office. The transition from the old system
was smooth and I was surprised how easily the girls took up the new system. We
find that the program works very well.
More important than any of these things, we have felt that the service that we
have received from your company has been superior to any of the service that we
have received from any computer company in the past. Problems have been handled
rapidly and courteously by your staff.
I have no reservations in recommending you for a computer system in a professional's
Dr. Charme, Obstetrician/Gynecologist
I must tell you that everything you promised has become reality. Service, software
support and dependability are excellent. But you gave me an unexpected bonus with
your system. That is, our payments/collections rates are the best ever. I am not
sophisticated enough to know how, but I am so happy that it happened. Perhaps,
it is simply because of the ease of entry in the billing program. Anyhow, thanks
again and Happy New Year.
Dr. Schneider, Cardiologist/Internal Medicine
This week we received a terrific upgrade to our current software system. We are
delighted with our X-Med Users' Guide. Although our office has been computerized
for almost ten years, we have never had a well-written reference manual. It is
an excellent source of information for new users of X-Med. Right now, with several
new employees on staff, the guide is particularly useful, since it is written in
laymen's terms,with large, easy to read print and helpful illustrations. It is
actually comparable to the user-friendly software manuals for some of the most
popular programs, such as Windows, Word Perfect, and Word for Windows.
I am not at all surprised by this latest improvement in what X-Med has to offer
our busy cardiology practice. Alex, we have worked with you for a long time; for
many years before your company ever existed, we depended on you for our software
support. You have always demonstrated your programming and analytical capabilities.
With a company of your own, you are able to apply your skills to the everyday issues
and developing changes in the health care system on an ongoing basis.
In the months since we contacted you about converting to the X-Med program, we
have worked closely with you. Your X-Med program is economical to purchase and
to maintain. It is amazing that this comprehensive and flexible system even surpasses
the higher priced competition. With great anticipation, we embarked on an adventure
that some people might consider their worst nightmare. Everyone dreads the massive
job of moving patient records from one software program to another. Believe me,
I would not want to do it again soon! We ran up against a few obstacles, but having
an expert close by to guide us through helped so much, because we were reassured
that for every problem there was a solution. For the most part, we were patient,
but eager to get started using X-Med. We felt (and we were correct) that the initial
effort would be well worth the resulting improvements.
Once we got started with X-Med there was no stopping us! Immediately, posting
payments became easier because of our ability to tag the lines to which a check
was to be posted. Saving steps saves time. Electronic claims is a feature of X-Med
that we began to use right away. We have been successfully transmitting electronically
to Medicare, and I expect that some time this week we will begin transmitting claims
electronically to the private insurance carriers. It is wonderful that we can also
ask you to customize a program for our particular needs. Now that we have a program
that allows us to transmit electronically to Cardiology Network, our office is
on its way to becoming paperless! Although you consider this program request to
be an enhancement, I feel that your responsiveness to our needs adds a special
quality that makes your system superior to others. I hope that you will always
feel it is important to be available to your clients.
We have implemented a variety of improvements in other areas as well. As you know,
we have created an easy to read superbill (with your help). Each one prints with
the patient's name, account number, insurance information, balance, and the comment
line from the information screen. We use them for all of our office patients as
well as for labwork and echocardiograms. This led us to start using the computerized
appointment schedule, which we print out daily. It includes account number, name,
comments, and balance due. It is much easier to pull patient charts and make confirmation
telephone calls from this list, which is printed for each physician, than from
a handwritten appointment book. You probably do not know that we have also been
printing out patient registration forms on all out patients. We ask the patients
to review and update their information so that our written and computer records
One of my favorite features is the patient letters program. I have learned to
use it in conjunction with the outstanding claims report to send out letters on
delinquent patient accounts. I can quickly tag the accounts that need a letter
sent. If I want to automate the process, it is even simpler to use your dunning
letters program. I have yet to explore all the possibilities of the report writer,
but we have already used the report writer to research matters that are of concern
to the doctors. For example, we recently looked at payments for cardiac catheterizations
by a particular insurance company, and calculated the total amount billed and paid
for this procedure.
Please keep up the continuous updating of program features. We certainly appreciate
your receptiveness to our suggestions and concerns. I look forward to a constantly
evolving and improving future online with you.
Dr. Lieber'sOffice Manager, Podiatrist
As the office manager of a busy podiatry practice, my primary concern is an efficient
office. Alex and his staff have been instrumental in achieving this goal.
Three years ago we decided to change the office software package. We tired of
the antics, long waits, and rudeness we experienced with the former company. Alex
made the change smooth and surprisingly pleasant. Alex and his staff have proved
to be reliable, knowledgeable, and skilled in all aspects of computers. They are
always available. Alex is highly experienced and capable in his field, enabling
him to work well with other programs. Additionally, Alex and his staff possess
that rare quality of professionalism and courtesy, important in handling the most
It is my pleasure to offer a glowing recommendation for this trusted and capable
individual. Alex and his staff take pride in the outstanding software package offered
and it is certainly a valuable asset to any practice. Should you have any questions
please contact me
Our experience with Mr. Chigos and his company has been very positive. The X-Med
Software System is an excellent, well-rounded Practice Management System. Our entire
office is computerized; billing, appointment scheduling, practice management reports,
and electronic transmission of Medicare and private insurance claims. I cannot
imagine functioning without this complete a system!
Mr. Chigos works with our office to optimize, improve and upgrade the system to
meet our needs and the needs of the ever-changing insurance environment. I researched
many computer systems before choosing one, and I can highly recommend X-Med. We
look forward to having all our computer needs met by X-Med for many years to come.
Dr. Stark, Podiatrist
We have been using X-Med for approximately six months and I cannot begin to tell
you how pleased we all are with it. Your prompt response to all of out calls is
sincerely appreciated. I cant remember once in the last six months when I called
that I haven't spoken either directly to you or had you on the phone within five
Even in the beginning, X-MED was an incredibly easy system to use, especially
for those of our office staff who are computer phobic. The menus and reports are
very easy to understand and maneuver through, making it much more "user friendly" than
our previous system. I myself am always finding more of the shortcuts which you've
built into X-MED. With the increased speed and capabilities of your system, jobs
that took hours before now take not minutes but seconds. As an example, we have
one doctor who works for us and is paid a percentage of what he generates. With
our previous system it would take nearly three hours to "run his report".
Now the same information takes less time to run than it just took for you to read
this sentence. INCREDIBLE - SIMPLY INCREDIBLE!!!
Very important to all of us uwas the fact that not one piece of data was lost.
Every single account, record, diagnosis, treatment, file and piece of patient information
was transformed intact and complete from our previous system into X-MED. No other
system that I researched could or would do that. Perhaps most important of all
was was the simple fact that no other system on the market today was devised, developed,
marketed, serviced and supported by one person - you. I am convinced that I made
the best move at the right time.
Thank you very much for X-MED.
Urgent Medical Care, Emergency Walk In Clinic
Our clinic has been using your software for approximately a year and a half now
and as the owner, I feel the transition to your computer system has been a smooth
and successful one. This is our first computer system of any kind at Urgent Medical
Care and training employees to use X-Med was not difficult at all. Your software
is user-friendly and even someone with minimal computer knowledge can feel completely
confident while using it. I am writing this letter to tell you thank you for your
insight in creating such software as X-Med.
I also am appreciative of your personal guidance through our transitional period.
Your technical and software support staff were extremely knowledgeable about X-Med.
They assisted us successfully with any problems which may have arising.
Overall, I would recommend your company to any of my colleagues. Your dependable
software, professional training, technical and software support teams, have provided
us with a system that is both effective and affordable.
Dr. Newmann, Podiatrist
We have been using your medical program since its inception in 1992, and want
to express to you our enthusiasm in the way you have conducted your growing business.
Although the beginning was a little rocky, the improvements and support you provide
have encouraged us to grow along with you.
We appreciate the continuous updates you provide. The fact that many are generated
from requests and comments by the users of the program shows how aware you are
of our needs, and willing to accommodate them. You have been immediately available
for help with our problems, questions, and suggestions, although the program now
runs so smoothly that we seldom have the need to contact you.
Our information about other available systems comes through seminars, contact
with other medical offices, and our own previous experience. In comparison, we
feel that you have the best program for the needs of a medical practice, and would
not hesitate to recommend you highly to everyone considering installing your system
for use in their offices.
Click on a practice name at left
to view their testimonial.